Personvernerklæring

Nordskog Vandringer AS

Privacy Policy for Nordskog Vandringer AS

1. Introduction and company information

This privacy policy explains how Nordskog Vandringer AS collects, uses, stores, shares, and protects personal data when you use our services, visit our website, contact us, or otherwise interact with us in connection with our forest-walk activities and related services.

Data controller: Nordskog Vandringer AS

Address: Nordskog Vandringer AS, Storgata 12, 0155 Oslo, Norway

Email: [email protected]

Phone: +47 22 84 73 19

We process personal data in accordance with applicable privacy laws and principles of fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

2. Data collection and processing

Nordskog Vandringer AS may collect and process the following categories of personal data:

  • Identification and contact data: name, email address, phone number, postal address, and other contact details.
  • Booking and service data: reservation details, participation history, preferences, special requests, and communication regarding forest-walk services.
  • Payment-related data: billing information, transaction references, and payment status. We do not store full payment card details unless explicitly required and handled by a secure payment provider.
  • Health and safety information: dietary needs, mobility limitations, emergency contact details, or other information you voluntarily provide that is relevant to safe participation in outdoor activities.
  • Technical data: IP address, browser type, device information, log data, and usage data collected through our website or digital services.
  • Communication data: messages, inquiries, feedback, complaints, and correspondence with us.
  • Marketing preferences: consent choices and communication preferences.

We generally collect personal data directly from you, but may also receive data from third-party booking platforms, payment providers, or other service partners where necessary for service delivery.

3. Purpose of data processing

Nordskog Vandringer AS processes personal data for the following purposes:

  • to manage inquiries, bookings, registrations, and customer relationships;
  • to provide forest-walk services and related customer support;
  • to communicate practical information before, during, and after activities;
  • to process payments, refunds, and accounting-related obligations;
  • to ensure safety, manage risk, and respond to emergencies during outdoor activities;
  • to improve our services, website, and customer experience;
  • to send marketing communications where permitted and/or consented to;
  • to comply with legal obligations, including accounting, tax, and record-keeping requirements;
  • to establish, exercise, or defend legal claims.

4. Legal basis for processing

We process personal data only where we have a valid legal basis. Depending on the context, the legal basis may include:

  • Performance of a contract: when processing is necessary to provide booked services or take steps at your request before entering into a contract.
  • Consent: where you have given clear consent, for example for certain marketing communications or the processing of optional sensitive information.
  • Legal obligation: where processing is required to comply with applicable laws and regulations.
  • Legitimate interests: where processing is necessary for our legitimate business interests, such as service improvement, fraud prevention, security, and limited direct communication, provided that your interests and fundamental rights do not override those interests.
  • Vital interests: in rare cases, where processing is necessary to protect your or another person’s vital interests, such as in an emergency during an activity.

5. Data sharing and third parties

Nordskog Vandringer AS may share personal data with trusted third parties only when necessary and appropriate for the purposes described in this policy. These may include:

  • payment service providers;
  • booking and reservation system providers;
  • IT hosting, cloud, email, and website service providers;
  • accounting, auditing, and legal advisers;
  • insurance providers;
  • public authorities where required by law;
  • emergency services or medical personnel in urgent situations;
  • other service partners involved in delivering forest-walk activities.

All third parties are required, where applicable, to protect personal data and process it only in accordance with our instructions and relevant legal requirements.

6. Data transfer to third countries

If personal data is transferred outside Norway or the European Economic Area (EEA), Nordskog Vandringer AS will ensure that appropriate safeguards are in place in accordance with applicable privacy laws. Such safeguards may include:

  • an adequacy decision by the relevant authority;
  • standard contractual clauses or equivalent transfer mechanisms;
  • additional technical and organisational measures where necessary.

You may contact us for more information about international data transfers and the safeguards used.

7. Storage duration

Nordskog Vandringer AS retains personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

  • Booking and customer records: retained for the duration of the customer relationship and thereafter for a reasonable period.
  • Accounting and tax records: retained for the period required by applicable law.
  • Communication records: retained as long as needed to handle the inquiry or maintain service history.
  • Marketing data: retained until you withdraw consent or object, or until it is no longer needed.
  • Safety-related information: retained only as long as necessary for the activity and any follow-up obligations.

When data is no longer needed, we delete, anonymise, or securely archive it in accordance with our retention procedures.

8. User rights

Subject to applicable law, you have the following rights regarding your personal data:

  • Access: the right to request confirmation of whether we process your personal data and to obtain a copy of that data.
  • Rectification: the right to request correction of inaccurate or incomplete personal data.
  • Erasure: the right to request deletion of your personal data in certain circumstances.
  • Restriction: the right to request limitation of processing in certain situations.
  • Data portability: the right to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller.
  • Objection: the right to object to processing based on legitimate interests and to object at any time to direct marketing.

To exercise your rights, please contact Nordskog Vandringer AS using the contact details below. We may need to verify your identity before responding. We will respond within the time limits required by applicable law.

9. Withdrawal of consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may withdraw consent by contacting Nordskog Vandringer AS at [email protected] or by using any unsubscribe or preference-management mechanism we provide. If you withdraw consent, we may no longer be able to provide certain optional services or communications.

10. Right to complain

If you believe that Nordskog Vandringer AS has processed your personal data in a manner that does not comply with applicable privacy laws, you have the right to lodge a complaint with the competent supervisory authority.

We encourage you to contact us first so that we can try to resolve your concern directly and promptly.

11. Data security

Nordskog Vandringer AS implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures may include access controls, encryption where appropriate, secure storage, staff confidentiality obligations, and regular review of our security practices.

While we take reasonable steps to protect personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we continuously work to improve our safeguards.

12. Contact information

If you have questions about this privacy policy or our processing of personal data, please contact:

Nordskog Vandringer AS
Nordskog Vandringer AS, Storgata 12, 0155 Oslo, Norway
Email: [email protected]
Phone: +47 22 84 73 19

13. Changes to privacy policy

Nordskog Vandringer AS may update this privacy policy from time to time to reflect changes in our services, legal requirements, or processing practices. The updated version will be published with a revised effective date where appropriate.

We encourage you to review this privacy policy periodically to stay informed about how Nordskog Vandringer AS processes personal data.

4/27/2026 Hjem